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Welcome to Shelby Support

Here at Shelby Systems, we have made it easy to obtain the support you need. Paying for an annual support contract gives you unlimited access to all of our support options, as well as obtaining up-to-date software whenever it is available.
Knowledge Base
Knowledge Base.
The Knowledge Base is an interactive web-based help system available to you 24/7. You will find Frequently Asked Questions, tech notes and white papers.
Shelby Community
Shelby Community
After registering for the community, you'll be able to ask questions, voice opinions, share ideas, and connect with other Shelby Systems users.
Toll-Free Technical Support
Toll-Free Technical Support
Shelby offers toll-free technical support during our regular business hours (Mon-Fri 7AM-6PM Central Time).  Call (888) MY-SHELBY (697-4352) for assistance with any questions or problems you may have. Our Shelby Support professionals are here to help you succeed.
Shelby Chat
Each Thursday from 2:30 - 3:30 pm Central Time, Shelby offers a LIVE chat discussion between users and members of our highly trained and experienced Shelby Support Staff.
Program Updates
Program Updates
Download the latest version of Shelby v5. Take advantage of the new enhancements for your Shelby software.  A variety of web updates may be available from simple patches to complete Web Installations.
Shelby Online Support
Shelby Online Support - Live
Chat with a Support Representative during our regular business hours (Mon-Fri 7AM-6PM Central Time).
Email Support
E-mail Support
Have a quick question or need detailed instructions for a particular task?  Send us an e-mail and you'll receive a response within 24 hours.
This section of our site offers documentation for Shelby Version 5. These documents, which can also be found on your update CD, consist of manuals for each Shelby application as well as seminar workbooks.
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